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Customer Service Trustmark

The first and only Customer Service Trustmark in Germany

Show your customers that great customer service is a priority right from the start - because it is as crucial to successful online retail as fast delivery and smooth return management. Satisfied customers will order again from your shop, leave positive feedback and recommend your shop to friends and acquaintances.
Get Germany’s first Customer Service Trustmark!

Requirements for Customer Trustmark Approval

24/7 Telephone Availability
At least 3 Channels (Telephone, E-mail, Chat, Contact Form, WhatsApp, etc.) through which your customers can contact you.
Response to requests within 24 hours (on business days/telephone requests)
No Answering Machines Guarantee

Do you meet all the requirements? Then there is nothing standing between you and getting the trustmark. After a short check, you can show your customers that your shop offers excellent customer service. Then you will receive the Customer Service Trustmark to integrate into your website as well as an informative content site, which displays all the advantages to your customers. This can be reached by clicking on the trustmark.

  • Cancellable on a monthly basis
  • Period of validity: 1 Year
  • No hidden costs - the price is fixed
  • Build trust with new customers
  • Increased sales through 24/7 availability
  • A unique selling point over competitors
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