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Customer Service for Marketplaces

Amazon and eBay are two of the most important marketplaces in the German-speaking world. Doing business over one of these marketplaces is irreplaceable for most retailers. The fact that competition is extremely tough at marketplaces makes it difficult to reach a high position in the search results.


Many factors influence this ranking, e.g. customer reviews. That’s why your customers should be advised quickly and reliably, deliveries should be made on-time and, in case of returns, the customers should be given a quick solution. If you follow the saying that the customer is always right, then you will receive positive reviews and your ranking at Amazon and eBay will improve.
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Another thing not to underestimate is the associated cost in terms of time that customer service takes. Let us take care of your marketplace customer service needs and use your valuable time for other things. We will answer your customers without delay, giving you peace of mind.



Icon zu Amazon Kundenservice Amazon Customer Service

Stand out from your Amazon competitors with first class customer service. Only satisfied customers become repeat buyers and recommend your shop further. When selling on Amazon, good reviews are important for rankings in the Amazon search results.

We can take over the customer service for your Amazon customers. It doesn’t matter if it’s a question about a product, a complaint or a return, we’ll handle your customers competently and answer incoming requests right away.

Icon zum eBay Kundenservice eBay Customer Service

Great emphasis is placed on customer service at eBay too. Especially important are questions about the products or delivery times and payment methods before the sale. Reacting quickly can ensure a closed sale.

We answer all questions quickly and competently. Our communications experts are trained sales professionals who quite simply enjoy their work. You can concentrate on your core business and leave your eBay customer service to us.