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About Us

The e-commerce sector is steadily developing. Because of this, it is important that we work together towards strategies that foster a high-turnover future. The Händlerbund is understandably the voice of the e-commerce sector and, through the bundling of many different services, helps to fashion the sector. At the same time, that doesn’t mean only the exchange between merchant and service provider takes top priority. The Händlerbund also supports traditional retail outlets as well as digital outlets and represents their interests in politics.


Händlerbund Logo
With Händlerbund you
have a strong partner
on your side.
Telbes Logo

The Händlerbund was founded in Leipzig in 2008. In a very short time it grew into the largest online trade organisation in Europe. With over 50,000 protected online presences, the Händlerbund has the ear of the entire sector.

Händlerbund brought telbes into existence

The Händlerbund strives for the professionalisation of the e-commerce sector. Because customer service for users plays a central and important role in online buying, the Händlerbund brought telbes into existence. Telbes supports online merchants with their everyday customer service. In this way, the competent, talented sales employees at Händlerbund cover all the important points from telephone service, to receiving orders all the way to e-mail management.

Increased Sales Through:

  • 24/7 availability
  • Competent service quality
  • Cross and upselling
  • More time for your core business

The Advantages of Professional Office Service

  • A unique selling point over competitors through qualified customer service
  • Real-time reporting with itemised bills for absolute cost control
  • Customer questions will be answered quickly and competently
  • Saves time